Detail-oriented and client-focused, the full-time Associate, Client Service Specialist will support retirement plan administration, assist with client accounts, and ensure accurate service delivery while working remotely. Key responsibilities Support daily operations and plan services, completing tasks accurately and on time while following established workflows Assist with client accounts to ensure compliant plan administration and address member-level issues Maintain knowledge of recordkeeping systems and documentation to resolve routine issues and contribute to a positive client experience Required qualifications 1+ year of experience in client service, financial services, or retirement plan operations Working knowledge of plan administration and recordkeeping systems is a plus Familiarity with plan and contract documents and administrative manuals Ability to support internal tasks and assist with problem-solving Capability to work independently and collaboratively in a team environment