Client Service Representative / Veterinary Receptionist

Customer Service Representative (CSR)Join Our Team at VCA Animal Specialty & Emergency Center (ASEC) in West Los Angeles!About Us: VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in the vibrant community of West Los Angeles. Our commitment to providing exceptional veterinary care has made us a cornerstone in the community for over 15 years. We offer a wide range of specialized services, including Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology.Why We Need You: As a Customer Service Representative (CSR) at VCA ASEC, you play a vital role in making our clients' worst days a bit better, ensuring pets receive top-notch care, and helping our doctors perform at their best. You are the face of our hospital and the first step in building trust with our clients, enabling us to provide outstanding care to pets in need. We are on a mission to expand our team and elevate our customer service to new heights.What this job entails: In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high emotional intelligence, and compassion for both pets and people will be invaluable.

Responsibilities will include:Warmly greeting clients in person or over the phone.Handling telephone calls, texts, emails, WOOFware and Teams messages.Managing patient check-ins, appointment scheduling, and confirmations.Explaining treatment plan fees and invoicing to clients.Providing information about our products and services, including educating clients on medical vs. non-medical pet care.Offering alternate payment methods to clients.Managing patient records for appointments.Overseeing electronic medical records, reports, and correspondences.Ensuring appointments, medical records, and electronic payments are well-organized.Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.Making quality decisions to choose the most appropriate course of action.Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.Participating in webinars and other continuing education opportunities to expand your knowledge and skills.Position Available: Surgery/Emergency Critical Care DepartmentExperience / Education:3+ years of experience in client serviceReliabilityDesire to exceed client expectations of serviceStrong attention to detailPrevious experience in the medical fieldExperience in veterinary medicine, with specialty medicine experience being a plusCompassion for pets and peopleThriving in a fast-paced environment and managing well under pressureExceptional communication skillsResponsible, honest and accountableHigh emotional intelligenceWhat We Value:CompassionExperienceForward-thinkingReliabilityWhy You Should Consider Us:As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases. We support and provide continued education and create a system where you can continue to explore career growth and opportunities.VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $19 to $24 per hour.Please note that positions can require flexible schedules, weekends, and some holidays.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!Job Type: Full-timeCompensation: $19 - $24 / hrBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceReferral programVision insuranceSchedule:10 hour shiftHolidaysWeekends as neededAbility to commute/relocate:Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work (Preferred)Experience:Veterinary experience: 1 year (Preferred)Customer service: 3 years (Preferred)Shift availability:Day Shift (Preferred)Work Location: In personRequirements:3+ years customer service/reception experience requiredPrevious experience in medical, dental or veterinary hospital requiredExceptional verbal communication skills requiredAble to work week days and weekendsAble to multi-task in fast paced environmentComputer literateAdditional Info:This position will involve working a weekend day.We utilize a 4-day work week (each shift is 10-hours long)Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com