Hino Trucks is seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our nationwide dealer network from our Parts Distribution Center (PDC) in Southaven, Mississippi. In this role, you will serve as a trusted resource for dealerships by assisting with parts identification, order management, shipment tracking, and customer support. If you enjoy solving problems, building relationships, and working in a fast-paced environment where your contributions directly impact customer satisfaction, we encourage you to apply.
Deliver Exceptional Customer Support Serve as the primary point of contact for Hino dealers regarding parts orders, availability, and related inquiries Respond to customer requests professionally and efficiently via phone and email Research and resolve dealer concerns related to parts orders, shipments, and product information Provide guidance on parts identification and parts catalog navigation
Support Parts Ordering and Fulfillment Process and manage dealer parts orders accurately and efficiently Assist with order sourcing and expediting critical customer orders Track and trace parts shipments as needed Help identify and resolve shipping-related issues to minimize customer impact
Maintain accurate records and supporting documentation Assist with special projects and process improvement initiatives Collaborate with cross-functional teams to support dealer and customer success Provide support to field sales, service, and parts personnel when needed
High school diploma or equivalent
2+ years of customer service, call center, logistics, distribution, automotive, or related experience
Proficiency with Microsoft Office applications and business systems
Experience in the commercial vehicle, automotive, heavy-duty truck, or parts distribution industry Familiarity with parts catalogs, inventory management, or order processing systems Experience supporting dealer networks or business-to-business customers
Hino Trucks is an E-Verify employer.
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