Client Service Representative (Temporary Full-Time)

The HT Group has a medical equipment manufacturing client in  Colorado Springs, CO looking for a Customer Service Representative who is experienced, energetic, and customer-focused to lead daily customer service operations, support and develop a small team, and ensure customers and sales representatives receive timely and professional service. Lead and support a small team of Customer Service Representatives, including training new employees, reviewing work for quality, and holding team members accountable Receive and respond to customer phone calls, emails, voicemails, and other inquiries in a professional and timely manner Process customer orders and provide product information, pricing, order updates, and general support to customers and sales representatives De-escalate customer concerns, troubleshoot issues, and provide solutions to complex customer service challenges Complete invoicing, order acknowledgements, RMAs, warranty orders, freight damage claims, and other customer service documentation Support order entry, inventory inquiries, customer setup, sales order inquiries, and other customer service processes within Syspro Prepare basic customer quotes and maintain customer and quote information within CRM systems Coordinate freight estimates and pickups and file freight claims with shipping companies Maintain accurate daily logs and monitor order-entry quality to support established accuracy goals Partner with the sales team to provide phone, email, quoting, and general customer support Minimum 5 years of customer service experience Strong leadership skills with the ability to train, develop, and oversee a small customer service team Strong organizational skills with the ability to retain information and respond quickly to customer needs Typing speed of approximately 40 WPM;