Client Service Project Manager

Manager, Client Services & Project DeliveryAbout the Role We're partnering with a large contract manufacturer in the dietary supplement space that is hiring a working leader to run its customer-facing project team. You'll manage and develop a team of Client Service Project Managers while staying close to live customer work and jumping in on projects when needed. You'll be the main link between Sales, R&D, Planning, Quality, Procurement, Packaging, Operations, Regulatory, Supply Chain, and Finance, making sure new customers and new products launch on schedule, with clear alignment and professional communication inside and outside the company.

You'll also keep existing accounts and their projects running smoothly and strengthen client relationships.Leading and Developing the Team Own the performance and capability of the client services team of account and project managers Set standards for how accounts and projects are run, including project plans, timelines, meeting rhythms, and customer communication Coach the team through formal training and side-by-side work on active customer projects Oversee day-to-day account administration and the growth of the existing customer portfolio Teach core processes, including pricing, new product setup and launches, sales forecasting, document control, and meeting customer requirementsProject Delivery Make sure every project is managed from intake through launch and post-launch review, whether it's a change to an existing customer's product or the commercialization of new business Build and maintain detailed project plans showing timelines, milestones, owners, dependencies, risks, and critical path items, and hold the team to the same standard Lead or participate in internal and customer project meetings to move work forward, clear obstacles, and keep deliverables on track Track progress across all team projects and escalate anything that could affect timing, cost, quality, or customer commitments Work with other departments to deliver product launches and company initiatives and make sure client requests are met Give Sales and company leadership regular updates on launch status, milestones, risks, and decisions that need commercial input Step in to manage a project or account directly when the business needs it Make sure customer issues, requests, and risks are handled quickly and professionally Improving How We Work Spot recurring problems and process gaps, and use them to improve commercialization processes, tools, templates, and best practices Help develop department procedures and manage the department budgetWhat You Bring Bachelor's degree or equivalent experience in a related field 5+ years of hands-on project management, directly owning project plans, schedules, and cross-functional launches 2+ years supervising, training, and developing staff Project Management experience in the Nutraceutical or Dietary Supplement Industry Ability to juggle multiple projects while supporting the work of others Strong organizational, scheduling, and time management skills Excellent communication and collaboration skills with both internal teams and customers Proficiency in Microsoft Office and project management software Preferred: background in contract manufacturing, CPG, or dietary supplements Preferred: PMP or similar project management certification COMPENSATION: $120,000-$145,000 base plus benefits