Providing post-sales customer contact for inbound order fulfillment, the full-time Client Service Professional will manage client inquiries, execute print and kitting orders, and ensure accurate order processing while working remotely. Key responsibilities Serve as the lead service professional, participating in client meetings and business reviews Respond to client inquiries and manage customer concerns, ensuring timely resolution and accurate information delivery Translate customer requirements into detailed manufacturing instructions and maintain client inventory item management Required qualifications High school diploma or equivalent with 3+ years of relevant administrative or operational support experience Strong knowledge of manufacturing operations and related functional areas Advanced proficiency in technology, including MS Office or MAC software programs Ability to work weekends and holidays as needed Experience in providing oversight and training to junior staff members