To provide exceptional technical support and training for the Tamarac Trading product, the full-time Client Service Associate will work in a hybrid model from the Raleigh, NC office, ensuring high customer satisfaction and fostering strong client relationships. Key responsibilities Partner with team members to deliver high-quality customer service by responding to client inquiries within established SLAs Provide training and support to clients on effectively using Tamarac Trading, including conducting one-on-one web training sessions as needed Collaborate with internal teams to resolve client questions and requests accurately and promptly, while maintaining positive client relationships Required qualifications Bachelor's degree in business, finance, or a related field preferred 1+ years of experience in a client-facing role within the financial services industry, or equivalent education Excellent troubleshooting skills and experience in issue management Proficiency in MS Office Suite Ability to learn new technology and platforms quickly