Client Service & Relationship Manager

Job Title: Client Service & Relationship Manager

Duration: 12+ Months (Possible extension)

Location: New York, NY 10286

Onsite Role (4 days a week)

Responsibilities:

• 5-7 year experience
• Can handle client service in high stress environment
• Client facing and Relationship management
• Will be Single point of contact
• Serve as a primary client-facing point of contact, delivering clear, professional, and effective communication across a wide range of client interactions.
• Manage and respond to diverse client inquiries with confidence, accuracy, and a strong sense of urgency.
• Translate complex information into concise, client-friendly messaging tailored to the audience and situation.
• Build and maintain strong client relationships through proactive communication, responsiveness, and a high standard of service.
• Demonstrate sound judgment and problem-solving skills when addressing questions, resolving concerns, and navigating escalations.
• Operate effectively in a fast-paced environment while balancing multiple priorities and ensuring a consistent client experience.
• Partner across teams to gather information, align responses, and deliver seamless support to clients.
• Uphold professionalism, composure, and credibility in all client interactions, including high-pressure or sensitive situations.