Client Service & Operations Specialist

The Department

The Client Services & Operations Team is responsible for providing client integration, account opening support and coordinating support with research, trading, and investment reporting, and reporting activities of the firm. The Client Service & Operations Specialist core mission is to ensure a smoothly operating environment and deliver high-quality client service to both internal and external customers.

The Client Service & Operations Specialist purpose

• Ensure outstanding service and customer satisfaction.
• Develop scalable processes and procedures to support company growth and maximize efficiency.
• Champion and embody the AlphaCore seven Core Values.

The Client Service & Operations Specialist responsibilities include

• Communicate with advisors to ensure that client service standards are met, apportioning workload, and continuously adjusting priorities and timelines to meet time constraints and deadlines.
• Assist in client onboarding and associated paperwork processing on multiple platforms.
• Monitor client account activity, facilitate client funds transfers, confirm accounts allocated, generate, and reconcile quarterly performance reporting.
• Coordinate with Compliance on applicable matters, such as recordkeeping, and periodic testing of applicable policies and procedures (i.e., advisory contracts, client billing and reporting).
• Management of multiple Outlook calendars for a variety of advisors, assist with coordination of meetings.

Required

• A true team player and strong department leader
• High ethical standards
• Able to coalesce Client Services and Operations so that the company experiences superior customer service
• Multi-tasker and flexible: Able to manage multiple tasks and projects simultaneously in a fast-paced environment, and adjust priorities for self and staff as needed
• Experience working with major custodians such as Schwab and/or Fidelity
• Effective organizational, time management, resolution, and prioritization skills
• Excellent interpersonal skills and a customer service approach to problem solving
• Adept at process development, refinement, and optimization
• Strong problem solving, analytical, and project management skills
• Excellent written and oral communication skills
• Proficiency with Microsoft Excel and other Microsoft Office products
• Bachelor’s Degree
• At least 3 years of experience in the financial services industry
• Experience with Black Diamond, Salesforce, and iCapital Portal
• Understanding of alternative investment subscription documents and private placement memorandums
• Experience at a Registered Investment Advisor (RIA) firm

Job Type

Job Type: Full-time

Salary: $80,000.00 – $95,000.00 per year

• Health insurance
• Life insurance
• Paid time off

Physical setting : Office

Schedule :

• Monday to Friday

Ability to commute/relocate :

• La Jolla, CA 92037: Reliably commute or planning to relocate before starting work (Preferred)

Education :

• Bachelor’s (Preferred)

Experience :

• Financial services industry: 3 years (Preferred)
• Registered Investment Advisor Firm: 2 years (Preferred)