Client Service & Business Operations Manager

BizOps Collective is partnering with a boutique wealth management firm in Kane County, Illinois who is looking for a Client Service & Business Operations Manager to play an integral role in supporting the firm's daily office operations, client account servicing activities, and investment-related administrative processing.

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.

Serving as a central point of contact and trusted right hand to the firm's sole Financial Advisor, the Client Service & Business Operations Manager will work to streamline day-to-day communication, business operations, and internal workflows while adhering to established compliance requirements and providing managerial oversight and back-up support to the Client Service Coordinator.

The ideal candidate brings sound business judgment, strong organizational and problem-solving skills, and a demonstrated ability to work independently, take ownership of responsibilities, and maintain operational consistency with minimal supervision.

Overview of Responsibilities

Business Operations & Administrative Coordination

• Oversee daily administrative and business operations, ensuring the effective execution of internal workflows, processes, and recurring operational activities.
• Serve as a trusted partner to the Financial Advisor, independently managing business matters, priorities, and follow-up activities.
• Oversee the Client Service Coordinator, providing guidance and back-up support for front desk operations, client communications, appointment scheduling, meeting coordination, and client meeting preparation.
• Monitor outstanding tasks, deadlines, and compliance related requirements, ensuring timely follow-through, accountability, and completion.
• Coordinate with vendors and outsourced service providers to address operational needs and resolve administrative or technology-related issues.
• Evaluate existing workflows, provide improvement recommendations, and assist with developing, documenting, and implementing standardized procedures, internal resources, and administrative best practices.

Client Service, Account Administration & Investment Operations

• Coordinate client account servicing activities, including new account documentation, account maintenance, transfers, and transaction-related administrative processing.
• Prepare, review, and process financial-services forms and supporting documentation, ensuring accuracy, completeness, and compliance with established procedures.
• Manage outstanding paperwork, required signatures, processing requirements, and related follow-up through completion.
• Communicate with clients regarding administrative requests, documentation requirements, account servicing matters, and general financial-services procedures.
• Coordinate with Cetera and other financial-services partners to resolve paperwork issues, obtain processing requirements, and facilitate timely completion of account activities.
• Monitor reporting and portfolio insights to identify clients requiring immediate review or outreach.
• Support the Financial Advisor with investment-related administrative activities, transaction tracking, and account documentation.
• For appropriately licensed individuals, assist with authorized securities trade execution under the Financial Advisor's direction and applicable compliance requirements.

Systems, Technology & Process Optimization

• Maintain accurate client information, records, and internal tracking tools within the firm's CRM and financial-services platforms.
• Utilize Microsoft Office, Cetera AdviceWorks, and other business applications to support daily operational workflows.
• Troubleshoot software and equipment related issues, coordinating with external IT resources when necessary.
• Support system enhancements and technology initiatives designed to streamline processes and create efficiencies.

Qualifications

• Bachelor’s degree in Business Administration or related field is preferred.
• 5-7+ years experience supporting office operations and client service-related activities within the financial services or wealth management industry.
• Possesses FINRA Series 7 and Series 63 or 66 or interest in obtaining industry licenses required to execute authorized securities trades under the Financial Advisor's direction is a plus, but not required.
• Proficiency using Microsoft Office applications required; Experience using financial-services related platforms is a plus.
• Strong technical skills with the ability to efficiently troubleshoot equipment or software related issues.
• Demonstrates a strong willingness and aptitude to develop knowledge of financial-services terminology, investment products, and industry-specific administrative procedures.
• Consistently maintains discretion and confidentiality when handling client information, documentation, and financial transactions.
• Excellent written and verbal communication skills with the ability to build positive rapport and working relationships with clients and team members.
• Ability to effectively manage and support internal staff, fostering a collaborative and productive work environment.
• Committed to delivering exceptional client service, effectively addressing inquiries, and ensuring timely follow-up.
• Strong attention to detail, organization, and time-management skills with the proven ability to prioritize competing tasks while maintaining a high level of accuracy.
• Highly resourceful, proactive, and solution-oriented with a demonstrated ability to take initiative and effectively problem solve.
• Possesses a high level of professionalism and business acumen with the ability to use sound judgment to make informed decisions independently.

This is a full-time, salaried, in-office position offering a high degree of autonomy, flexibility, and professional independence. xhqgsiq The opportunity is ideal for someone who thrives in a quiet, focused office environment, values the ability to take ownership of day-to-day operations and managerial responsibilities, and aspires to become a trusted, integral contributor to the firm's continued success.