Client Service & Administrative Specialist

Sales Administrative AssistantPosition: Sales Administrative AssistantLocation: Melville, NYCompany/Industry: Well-established merchant services and payment processing companySchedule: Mon-Fri In-Office OnlySalary: $55,000 Base Salary + Monthly Performance Bonuses ($1,000 – $2,000/month) + benefitsType: Direct HireKey ResponsibilitiesAssist account executives and sales teams with daily workflow management, contract processing, and client onboarding documentation.Manage high-volume incoming phone calls and written communications regarding merchant accounts, contract terms, and transaction details.Address client reporting needs, extract transaction data, and provide clear account information to ensure ongoing client satisfaction.Manage, distribute, and track post-sale surveys to gather critical client feedback and ensure white-glove service standards.Act as a proactive decision-maker to resolve customer service or contract inquiries quickly and effectively.Qualifications & SkillsExceptional verbal, written, listening, and interpersonal abilities.High energy, self-motivated, proactive, and eager to thrive in a high-volume team setting.Outstanding time-management skills, strong attention to detail, and proven multi-tasking capabilities.Sound decision-making skills with a calm, professional approach to customer support.Comfortable learning custom CRM systems, merchant reporting tools, and office software.Compensation / Pay Rate (Up to): $70,000.00 - $70,000.00All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.