Providing system and operational training for clients, the full-time Client Service Analyst will handle ad hoc requests, resolve participant issues, and assist with website inquiries while working remotely from anywhere in the U.S. Key responsibilities: Provide system and operational training for clients and team members Log, track, and report progress of issue resolution to contact center and account teams Resolve escalated participant issues and provide reports as requested Required qualifications: High School Diploma/GED 2+ years of relevant account management experience 2+ years in Benefits or Health Savings Account Administration 2+ years of customer service experience Intermediate level of proficiency with Microsoft Office