Responsible for scheduling and optimizing service work, the full-time Client Resource Coordinator will ensure customer commitments are met regarding service delivery while handling billing and issue resolution in an office-based environment with potential for remote work in the future. Key responsibilities Utilize Oracle (ACE) to assign service calls to technicians based on various factors including skills and availability Communicate with customers and personnel to resolve scheduling issues and alert management of potential problems Monitor technician activity and schedules to ensure commitments are met and communicate status changes to customers Required qualifications 3-5 years of strong customer service experience Prior work experience as a fleet scheduler or service coordinator is very helpful Strong organizational skills and ability to multitask in a fast-paced environment Proficient in MS Office, particularly Excel Excellent communication skills
Client Resource Coordinator in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.