Top Must‑Haves
- Customer relationship management
- Strong sales knowledge
- Good understanding of telecom OSS‑BSS and Products
Proven experience as a Client Relationship Manager. Proven track record of meeting and exceeding targets. Background in customer service industry knowledge is a plus. Experience tracking relevant KPIs (e.g., customer satisfaction). A customer‑oriented attitude. Excellent communication and negotiation skills. Problem‑solving aptitude. Ability to work well with a team.
Responsibilities
- Build relationships with key employees among customers
- Create plans to address client’s business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalating issues as appropriate
- Help sales team upsell or cross‑sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
Client Relationship Mgr in town of texas at Unknown Company
This position is listed as contract and onsite.