- Serve as overall internal knowledge base and pivotal point of contact for all matters related to assigned client.
- Monitor client program KPIs/scorecards, anticipate needs, spot trends and opportunities, and report out to the organization.
- Accountable for Program Service, maintenance, and health of program, QBR Leads client/lab/vendor onboardings and trainings.
- Serve as primary point of contact between Client Program Team and clients, leading engagements between the client and other UL teams.
- Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization.
- Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
- Lead client discussions related to their testing, audits, inspections and other service needs and program development, onboarding and delivery.
- Support quarterly business reviews, corrective action plans, and client projects.
- Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
- Monitor profitability of account and look for ways to improve efficiency and profitability through standardization, centralization, or automation.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
Client Program Lead in new york at Unknown Company
This position is listed as full time and onsite.