Client Pay Specialist

Supporting client needs via phone, the full-time hourly Client Pay Specialist will process payments, manage customer service issues, and maintain ongoing client relationships in a remote environment. Key responsibilities Professionally process payments over the phone and manage customer service inquiries using online support tools Make timely outbound calls to businesses for credit card payment processing and manage inbound calls and emails related to payment issues Update directory accounts and follow up on unprocessed transactions to resolve billing needs Required qualifications Prior related experience in a customer service or payment processing environment Ability to work independently and manage a fluctuating workload Strong critical thinking and problem-solving skills Effective verbal and written communication skills Flexibility and reliability as a team player