Client Partner, Scaled Accounts

A leading Industrial AI company, Augury helps the world’s manufacturers leverage real-time production insights and data to drive new levels of efficiency. By combining predictive and prescriptive technology with operational data and customized AI agents, production teams can improve uptime, reduce costs, and maximize yield and capacity. We are seeking a highly organized, execution-focused Scale Client Partner to manage a large high volume portfolio of customers, with a focus on retention, renewals, and delivering consistent customer value. Working alongside a Technical Success Manager, this role oversees the post-sale life cycle of customer relationships, ensuring customers adopt our solutions, realize measurable value, and successfully renew their contracts.
Unlike traditional enterprise account management roles, this position focuses on managing a high volume of accounts efficiently, rather than building deep relationships with a smaller number of customers. Success requires strong prioritization, structured processes, accurate forecasting, and the ability to proactively identify risks and renewal opportunities across a diverse customer portfolio. This is a remote position, with a preference for candidates located in the Eastern or Central US time zones.
Own a portfolio of up to ~100 accounts across SMB and mid-market segments
Prioritize engagement based on renewal timing, risk signals, and growth potential
Manage by exception using dashboards, health scores, and triggers rather than high-touch engagement
Own end-to-end renewal management, including timeline creation, stakeholder alignment, and deal execution
Maintain accurate, data-driven renewal forecasts with clear visibility into risk, upside, and expected outcomes
Proactively identify at-risk accounts and drive mitigation plans to ensure predictable renewal outcomes
Partner with Sales on pricing, packaging, and lightweight expansion opportunities where applicable
Communicate clear, repeatable value narratives tied to customer outcomes and usage
Identify and progress expansion opportunities based on usage signals and customer needs
Maintain disciplined use of systems such as Gainsight and Salesforce as the source of truth
Execute against defined playbooks for renewals, risk management, and customer engagement
Ensure high-quality data hygiene, documentation, and visibility across all accounts
Partner with Technical Success Managers, Sales, Support, and Product to drive aligned customer outcomes
Act as the central point of coordination for renewal and risk-related activities
Escalate product or delivery gaps impacting retention in a structured and timely manner
5–8+ years of experience in customer success, account management, or renewal management within software and/or hardware environments
~ Proven track record managing high-volume portfolios with strong retention outcomes
~ Experience in renewal ownership and forecasting, with a focus on predictability and risk mitigation
~ Background in industrial manufacturing, digital transformation, or process optimization
~ Ability to manage many accounts simultaneously by focusing effort where it drives the most impact
~ Strong process orientation with comfort executing within structured, repeatable frameworks
~ Ability to interpret customer health, usage, and risk signals to drive action
~ Understanding of industrial environments and ability to connect technical solutions to business outcomes
~ Clear, concise communicator with the ability to deliver value messaging efficiently across a broad customer base

We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.
We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law. Please note that Augury uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process.