Client Partner for Scaled Accounts

Managing a high-volume portfolio of up to 100 accounts, the full-time Client Partner for Scaled Accounts will focus on customer retention, renewals, and delivering consistent value, all while working remotely within the Eastern or Central US time zones. Key Responsibilities Own and prioritize engagement for a portfolio of accounts based on renewal timing, risk signals, and growth potential Manage end-to-end renewal processes, including timeline creation, stakeholder alignment, and deal execution Proactively identify at-risk accounts and implement mitigation plans to ensure predictable renewal outcomes Required Qualifications 5-8+ years of experience in customer success, account management, or renewal management within software and/or hardware environments Proven track record managing high-volume portfolios with strong retention outcomes Experience in renewal ownership and forecasting, with a focus on predictability and risk mitigation Background in industrial manufacturing, digital transformation, or process optimization Strong process orientation with the ability to execute within structured, repeatable frameworks