Supporting post-sales operations, the full-time Client Operations Specialist will serve as a resource for process, platform, and reporting inquiries, conduct training sessions, and collaborate with leadership to enhance operational efficiency in a virtual environment. Key responsibilities Act as an expert in answering questions related to people, processes, reporting, and systems Conduct weekly technical and operational training sessions for team members Monitor client retention metrics and assist in improving operational efficiency Required qualifications 3+ years of experience in Customer Service, Sales Operations, Sales, Marketing, Training, or a related field Proven ability to communicate and manage expectations with internal and external stakeholders Strong analytical and quantitative skills Bachelor's Degree in Business or a related field Ability to prioritize and manage multiple tasks effectively