Client Operations Specialist (Fully Remote)

• Responsible for protecting and increasing gross profit margin and customer satisfaction for assigned accounts.
• Develops strong pre- and post-sales contact to facilitate positive long-term relationships.

Responsibilities:

• Manage transaction lifecycle from quote to cash and coordinate internal support team resources.
• Review pipeline and forecast with assigned Client Directors, and schedule regular meetings on opportunities.
• Accept customer orders, verify bookable documents, and coordinate with accounts receivable on aging reports.

Qualifications:

• Bachelor's degree required; 2-3 years of sales support preferred in the technology industry.
• Strong verbal and written communication, interpersonal, organizational, and time management skills.
• Experience with Salesforce or other CRM preferred; ability to work independently and under pressure.

Why AHEAD:

• Culture of belonging and diversity through groups like Moving Women AHEAD and RISE AHEAD.
• Benefits include medical, dental, vision, 401(k), paid time off, and paid parental and caregiver leave.

AHEAD

AHEAD builds platforms for digital business, combining cloud infrastructure, automation, analytics, and software delivery to help enterprises achieve digital transformation. The company fosters a culture of belonging and values diverse perspectives, offering a supportive and inclusive environment.