Client Operations Associate (Floater)

Job TitleThis is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows.In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.Competitive hourly compensation with overtime potentialComprehensive benefits from day one, including medical, dental, vision, and life insurance401(k) with company matchPaid time off, holidays, and personal daysA culture that prioritizes flexibility, safety, and work-life balanceManage the equipment fleet, monitor performance, and coordinate service responseProvide on-site helpdesk support and serve as a point of contact for escalationsAdminister workflow scanning configurations, firmware updates, and device deploymentsMonitor consumables and parts inventory and coordinate order fulfillmentCoordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as neededExperience managing a print or equipment fleet environmentFamiliarity with printers, multifunction devices, Local Area Networks, and basic networkingExperience with software and server administration, configuration, and device troubleshootingProficiency with Microsoft Office and effective organizational, customer service, and communication skillsA+ certification or relevant technical training is preferredWe are also open for no experience and fresh graduate.Full onboarding and technical trainingAccess to support tools and advanced remote monitoring systemsCareer development supported through regular reviews and improvement plansClient-specific compliance and training programs, including applicable security and HIPAA requirements