JOB DESCRIPTION
We are seeking an experienced Client Onboarding Manager to support a Private Client and Commercial Banking onboarding function undergoing a significant process and technology transformation. This individual will oversee the end-to-end review and quality control of new account onboarding, with a strong focus on AML/KYC, entity documentation, beneficial ownership, account opening requirements, and operational accuracy. The team is transitioning onboarding activities into a new application, which is being built out in phases, beginning with AML/KYC and ultimately expanding further into the account-opening process and integration with DocuSign. The ideal candidate will have strong banking operations experience and be comfortable navigating complex individual, fiduciary, and commercial account structures.
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Key Responsibilities
• Manage and support the onboarding and account-opening process for Private Client Group and Commercial Banking clients.
• Review client and account information submitted through the system,
including:
o Client/contact information
o Account and registration type
o Beneficial owners, authorized signers, and other related parties
o AML/KYC information
o Nature of business o Source of wealth and source of income
o Business/industry information
o Cryptocurrency exposure
• Review identity verification results for both individuals and businesses and determine when additional documentation is required.
• Review automated OFAC screening and other onboarding controls and escalate issues when necessary.
• Review higher-risk accounts identified through the risk assessment process.
• Validate formation documents, court documents, identification documents, operating agreements, and other supporting documentation against the account and registration type.
• Ensure beneficial ownership information is complete and consistent with legal documentation, including identifying missing owners or discrepancies.
• Review complex registrations, including:
o LLCs
o Corporations
o Partnerships and limited partnerships
o Trusts o Fiduciary accounts
o Power of Attorney arrangements
o Bankruptcy-related accounts
o Real estate/property management accounts
• Perform 100% quality-control review before accounts are finalized, identifying issues such as incorrect Tax IDs/SSNs, missing documentation, improper signatures, or inconsistent client data.
• Partner with PCG and internal operations teams to resolve onboarding exceptions and accounts that are not in good order.
• Enter and validate approved account information within a different system and other downstream systems. These systems will kick off the documentation sent to the client via Docusign.
• Ensure required documents align with the specific account registration and product being opened.
• Support final account setup and downstream processing required to enable the client to transact.
REQUIRED SKILLS AND EXPERIENCE
• Strong experience in banking client onboarding, account opening, KYC/AML, or deposit operations.
• Experience supporting both individual/private banking and commercial/business accounts.
- Experience leading a team
• Strong understanding of U.S. business entity structures, including:
o LLCs
o Corporations
o Partnerships
o Limited partnerships
• Knowledge of beneficial ownership/UBO and authorized signer requirements.
• Experience reviewing legal and organizational documentation and determining whether documentation supports the account type being opened.
• Familiarity with trusts, fiduciary relationships, Powers of Attorney, and court-appointed relationships.
• Strong quality-control mindset with the ability to identify discrepancies across client data, legal documents, KYC information, and account-opening records.
• Experience working through onboarding exceptions and escalating higher-risk or incomplete accounts.
• Ability to work within multiple systems and adapt to evolving onboarding technology and processes.
Client Onboarding Manager in new york at Unknown Company
This position is listed as full time and onsite.