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Job Title: Client Manager
FLSA Status: Exempt
Summary
Phillips is seeking a Client Manager to foster strong relationships with our clients, understand their needs, and ensure satisfaction for both parties. This role requires serving as the primary point of contact for clients, collaborating with internal teams to drive solutions that exceed client expectations, and ensuring the successful delivery of projects.
Key Responsibilities

• Client Relationships: Build and maintain lasting connections with clients, addressing inquiries and concerns promptly to ensure ongoing satisfaction.
• Needs Assessment: Understand client needs comprehensively, identify upselling and cross-selling opportunities, and develop strategic account plans to enhance client engagement and satisfaction.
• Advocacy: Act as the client's advocate within the organization, providing essential feedback to internal teams and advocating for product or service improvements based on client feedback.
• Contract Management: Handle contract negotiations and renewals, ensuring that all agreements meet the clients' and company’s needs.
• Performance Monitoring: Monitor client satisfaction continuously, using feedback to drive strategic improvements and enhance client relationships.
• Market Insight: Stay informed about industry trends and competitive dynamics to proactively address client needs and adjust strategies accordingly.
  

• Extensive experience in client management or business development, ideally within a relevant industry.
• Strong ability to build rapport with clients at all levels.
• Clear and effective verbal and written communication skills.
• Strong analytical skills to identify issues and develop solutions.
• Collaborative mindset to work effectively with various internal teams.
  

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in a client management role, with a proven track record of maintaining and growing client relationships.
• Demonstrated ability to manage multiple projects and deadlines, ensuring the delivery of high-quality service.
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

• Industries

  Construction

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Student loan assistance

Disability insurance

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