Client Management Rep

At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people's lives with an affordable, high-end fitness experience.As one of the fastest-growing franchises and operators of fitness centers in the United States, One World Fitness is just getting warmed up. Member Services Representative(MSR) position at Planet Fitness is more than just a job, it is an opportunity for personal development, leadership, organization and to maximize your career while helping improve the lives of our members...the upbeat environment and friendships you will gain are a bonus too! Our MSR's are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry.

Essential Duties and ResponsibilitiesGreet members, prospective members, and guests, providing an exceptional customer experience.Taking prospects on toursHandle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Help members download PF Mobile AppFacilitate needed updates to member's accounts.Create connections with the community!Qualifications/RequirementsCustomer service background preferred.Basic computer proficiency.Exceptional customer service skills; Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.CPR Certification AED/First Aid /CPRPhysical DemandsContinual standing and walking during shift.Continual talking in person or on the club phone during shift.If you would enjoy being part of a team first performance-based company than this is the place for you! We are seeking for an asset who enjoys new challenges and lets their ambition/hard work be a factor in overcoming these. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Join The ClubEnhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up.

We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. not a brand name or a mold maker, but a tool that can be used by anyone. If you're looking for a place where you can make a difference in a customer's life, you've found it. To find your perfect fit, search for a club opportunity near you.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).

PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.