Serving as a trusted strategic advisor for a portfolio of clients, the full-time remote Client Management Associate will drive long-term client success through onboarding, engagement, utilization growth, and retention, while collaborating cross-functionally with various teams to maximize client value. Key responsibilities Own the post-sale onboarding experience for newly implemented employer groups and conduct welcome outreach Manage an assigned portfolio of employer groups, brokers, and strategic partners to develop engagement strategies that increase member registrations and utilization Monitor utilization and registration trends, identify low-utilization groups, and execute proactive outreach campaigns to improve participation Required qualifications 1+ years of experience in a customer-facing role at a digital health, healthcare, wellness, benefits, or SaaS company Strong interpersonal and relationship-building skills with a consultative style Flexibility and agility to work cross-functionally in a fast-paced environment Results-oriented with a passion for finding smarter ways to achieve goals High level of productivity, reliability, and organizational skills