Commission-driven and experienced, the full-time remote Client Loyalty Specialist will engage and retain clients at risk of canceling their enrollment through inbound and outbound communication across various digital channels. Key responsibilities Engage and retain clients through calls, email, and digital channels, addressing their concerns and providing solutions Build rapport with clients, applying persuasive skills and problem-solving strategies to encourage program retention Document client interactions accurately using Salesforce and adhere to established quality guidelines and performance criteria Required qualifications 2+ years of phone-based experience in sales, collections, banking, or loan services with a focus on persuasion and account management High school diploma required Proven track record in sales and account management, consistently meeting or exceeding performance expectations Computer competency and ability to navigate multiple systems effectively Ability to de-escalate stressful situations and support vulnerable clients professionally
Client Loyalty Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.