Client Liaison

To ensure a seamless client experience, the remote Complex Peer Liaison will manage communication between clients, Sales, and Operations, advocating for client needs and resolving challenges while supporting operational excellence. Key responsibilities Facilitate clear communication between Sales and Operations to align client expectations and timelines Champion the client's perspective in internal meetings and manage client updates on referral milestones Document client interactions and monitor processes to identify and propose improvements for communication gaps Required qualifications 2-4+ years of experience in account management, customer success, sales operations, or client-facing project management Preferred Associate's or Bachelor's Degree Exceptional verbal and written communication skills Strong negotiation and conflict resolution skills Proficiency with CRM systems, Mac, and Google Suite