Client Liaison - Disability Benefits

Supporting assigned clients remotely, the full-time Client Liaison - Disability Benefits will manage disability benefit workflows, resolve client inquiries, and collaborate with cross-functional teams to ensure effective issue resolution. Key responsibilities Communicates custom workflows to the operations team and acts as an intermediary for escalations related to service issues Researches and addresses inquiries received in assigned clients' custom inboxes, providing training as needed Partners with the Implementation Manager to ensure operational knowledge is communicated prior to client go-live dates Required qualifications Bachelor's degree or equivalent combination of education and work experience Minimum of five years' experience in long-term disability administration and support At least three years' experience in a key client-support role Experience managing disability or leave claims operationally Experience working with mid to national size clients in a client-facing position