Client Leader, Justice + CivicDLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you're in the right place.Our Texas region has an opening for a Client Leader for our Justice + Civic sector.
This role could be based in the following cities:AustinDallasFort WorthHoustonAs a nationally recognized expert in Justice+Civic facility planning and design, DLR Group serves municipal, county, state, and federal public-sector clients to deliver civic, public safety, and justice design solutions that achieve excellence in operations, sustainable design, resilience planning, space planning, building assessment, cost of ownership analysis, and project management. As stewards of the built environment, DLR Group's Justice+Civic practice elevates behavioral, environmental, and social betterment, resulting in healing, equity, and transformation for the individual and community.Position SummaryAs a Client Leader, you will play a key role in business development, managing client relationships and leading contract negotiations. You will educate clients on our design process while collaborating with the project manager to ensure the financial success of each project.
Throughout the project lifecycle, you will maintain consistent client contact, foster a collaborative and innovative work environment, and ensure that both client and DLR Group goals are met.What you will do:Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectationsCollaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team membersTrack project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reportsFacilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultantsParticipate in client contract negotiations, manage change requests, and approve project plan modificationsSupport business development initiatives by contributing to RFP responses and participating in client interviewsOversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivablesRequired QualificationsBachelor's degree in Architecture, Engineering, Interior Design, or related construction field (Professional licensure preferred)At least 10 years of professional experience in the AEC industry, inclusive of at least 5 years in a client-facing roleProven experience leading large-scale architectural projectsExperience with state and local jurisdictionsStrong understanding of business management principles, including strategic planning, resource allocation, and leadershipKnowledge of customer service principles, including needs assessment, quality standards, and customer satisfactionExpertise in design techniques and tools for producing technical plans, drawings, and modelsFamiliarity with building methods, materials, and systems for construction and renovation projectsStrong critical thinking, time management, and communication skills, both verbal and writtenAbility to actively listen, understand others' perspectives, and respond thoughtfully in conversationsDLR Group is an integrated design firm delivering architecture, engineering, interiors, planning, and building optimization for new builds, renovations, and adaptive reuse projects.We are 100% employee-owned: every employee is literally invested in our clients' success. At the core of our firm are interdisciplinary teams engaged in every step of project lifecycles. Our teams champion true collaboration, open information sharing, shared risk and reward, value-based decision making, and proficient use of technology to deliver exceptional design.
We are pursuing the goals of the 2030 Challenge, the ME2040, and the SE2050, and are an initial signatory of the China Accord and the AIA 2030 Commitment.Through our values – commitment, creativity, environmental stewardship, fun, integrity, ownership, sharing, teamwork – we elevate the human experience through design, together. DLR Group follows a four-day in-office work model, with employees having the flexibility to work somewhere other than the office on Fridays.We are proud to be an Equal Opportunity/Affirmative Action/M/F/Veteran/Disabled employer.