Client Insurance Specialist

Job TitleInsurance & Eligibility CoordinatorJob DescriptionEvery day, you'll make a meaningful impact by ensuring our clients have active coverage, our teams have accurate information, and our systems are running efficiently. Your day-to-day will include:Insurance & Eligibility CoordinationVerify insurance coverage and maintain up-to-date information in our electronic records systemReview daily insurance reports and troubleshoot any anomalies or eligibility issuesCommunicate clearly with front desk and clinical staff to ensure smooth operations and informed decision-makingClient-Facing EngagementBe a warm, professional presence at our front desk—greeting clients with care and cultural sensitivityAnswer incoming calls with professionalism and compassion, helping clients feel heard and supportedProvide trauma-informed, client-centered service to individuals from diverse backgroundsAdministrative SupportSupport clinical staff with key clerical tasks including faxing, case filing, mail distribution, and EMR assistanceMaster our electronic medical record system for scheduling, report generation, and data managementProcess all incoming medical records requests in accordance with agency policyWhat We're Looking ForWe're seeking someone who brings a balance of technical skills and heart. If you have the following, we'd love to meet you:2+ years of insurance verification experience (Epaces, HealtheNet, etc.); experience in human services is a plusStrong computer skills and prior experience in a front desk or customer service roleExcellent communication skills—both written and verbalComfort working with both children and adults experiencing mental health challengesBilingual (English/Spanish) applicants are highly encouraged to applyCompetitive Pay Rate of $18-20 per hourSchedule: Monday through Friday: 8AM – 5PMCFS offers full-time employees the benefits below to support our employees and their families and help to create a healthy work environment.Paid Time Off (PTO) –20 PTO Days (25 Days After Five Years of Employment) –14 Paid Holidays (includes 2 flex holidays) – Bereavement: Four Paid Days – Paid Jury DutyEmployer Paid Life InsuranceMedical, Two Plan OptionsDental, Two Plan OptionsVision InsuranceWellness Program and IncentivesHealth Savings Account (HSA) and Quarterly Employer-ContributionsHealthcare Flexible Spending Account (FSA)Dependent Care FSAEmployee Referral BonusQualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)403(b) Right Away and Employer-Contributions After Two YearsChild & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics.

In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.