Client Growth Strategist

ROLE: CLIENT GROWTH STRATEGIST, Customer Success

DIVISION: CUSTOMER SUCCESS

ENGAGEMENT: INDEPENDENT CONTRACTOR; REMOTE; HOURS NEEDED 9AM-6PM EST

COMPENSATION: $120K OTE (1ST YEAR) - $80-$90K BASE PLUS COMMISSION

ROLE OVERVIEW:

This is a strategic advisory seat; You'll own a portfolio of Imperium Acquisition clients from onboarding through every renewal, resell, and upsell conversation that follows — but the thing that actually makes you effective in this role is marketing judgment: the ability to look at a client's acquisition strategy, funnels, and marketing channels and immediately see what's working, what isn't, and why.

We're looking for someone who has sat on the marketing/growth side of an agency or consulting business — someone who has run acquisition channels, built or audited funnels, and knows what a good campaign looks like from the inside — and who now wants to bring that judgment to a portfolio of clients as their strategic advisor and accountability partner. It's a seat for someone who can read a client's trajectory, diagnose what's actually in their way (usually a marketing or acquisition problem), and build the roadmap that gets them to their outcome — while protecting the retention and revenue numbers that keep this business thriving.

RESPONSIBILITIES:

Diagnose and advise on what's actually driving (or blocking) client growth

• Review client sales calls and acquisition strategies
• Audit client marketing channels, funnels, and messaging — this is core to the role, not an occasional task
• Build each client's customized execution roadmap for growth during onboarding, grounded in a real read of their acquisition strategy
• Monitor client engagement and program progress in real time

Own the client relationship, start to finish

• Manage assigned client accounts throughout their full engagement lifecycle
• Conduct onboarding consultations with every new client
• Run bi-weekly strategic advisory sessions as needed to keep clients moving toward their goals

Be the most responsive, most trusted voice in the client's week

• Provide Slack support to clients throughout the work week
• Send structured weekly accountability and progress check-ins — no client should ever wonder where they stand
• Monitor community platforms (Skool, Slack, WhatsApp) and jump in on client inquiries

Keep the system of record airtight

• Maintain detailed, accurate notes and records in Company systems (Asana, HubSpot. or equivalent)
• Direct clients to the right program resources, training, or group coaching sessions at the right moment

Drive the outcomes that drive the business

• Collaborate with internal leadership on client performance and escalation issues
• Identify and act on opportunities for program renewals, resells, and upsells — especially those surfaced through your own marketing audits
• Encourage clients to share testimonials, Trustpilot reviews, and case studies when they're winning
• Represent the brand at all times, per the Contractor Dress Code & Professional Standards Agreement

RESULTS:

This is a results-owned seat: compensation and continued engagement are tied directly to the outcomes below.

Client management

• Manage up to 125 active client accounts
• Run bi-weekly client strategy sessions with every client
• Build a custom client execution plan during every onboarding call, grounded in a real audit of their acquisition strategy
• Provide ongoing client support and advisory guidance as needed

Support availability

• Available for client communication Monday-Friday; 9AM-6PM EST
• Response time consistent with Company client support expectations

Retention and revenue

• Minimum 33% retention, resell, or upsell rate within the first 90 days
• Client refund or cancellation rate below 3%
• Minimum (5) 5-star TrustPilot reviews/month (by day 90)
• Minimum (3) Client Interviews/month (by day 90)

What else gets measured

• Client engagement and satisfaction levels
• Program completion rates
• CRM and internal documentation accuracy
• Participation in required internal meetings and collaboration processes

KPIs may be adjusted upon reasonable notice as the business evolves. Falling short can mean a performance review, adjusted account allocation, compensation restructuring, account suspension, or termination — so this is a role for someone who wants to be measured, not someone who wants to hide from a number.

REQUIREMENTS:

Experience (non-negotiable)

• Demonstrated, hands-on marketing/acquisition strategy experience — gained running marketing for an agency, consulting agency owners on growth, or leading acquisition for a coaching/consulting business. You need to be fluent in acquisition channels, campaign strategy, funnels, and messaging, with the judgment to look at a client's marketing and immediately spot what's broken and why.
• 2+ years in a client-facing advisory, consulting, or account-management capacity (CSM title not required — agency consulting, fractional marketing/growth advisory, or account management all qualify)

Strongly preferred

• Prior experience specifically as a Customer Success Manager or in a renewal/retention-owned seat
• Proven track record of retention, renewal, resell, or upsell performance
• Comfortable managing a high-volume book of accounts (100+)
• Experience working in CRM/CS systems such as Asana, HubSpot, or equivalent

Availability and commitment

• Monday-Friday availability for client communication
• Attend the All-Company Monthly Huddle
• Attend the Daily CSM Huddle (Monday-Friday)
• Submit end-of-day reports
• Participate in weekly 1:1 reviews
• Attend required group coaching calls and internal coordination meetings when applicable
• Follow the established escalation chain before elevating client issues

Why This Role

This is a seat for someone with real marketing instincts who's tired of being the person who builds campaigns for someone else's agency — and wants to be the strategic voice a whole portfolio of agency owners and consultants relies on instead. You get real ownership of a meaningful book of business, direct influence over renewal and expansion revenue, and a compensation structure (first year OTE: $120K, $80K-$90K base plus commission) that pays you for the diagnostic judgment you bring — not just for keeping accounts from churning. If you want a portfolio you can build a reputation on, this is it.