Client-Facing Intake & Support Specialist

Wipro Limited in Atlanta, GA is seeking a professional to provide effective technical support to the process and resolve client issues directly or through escalation to meet SLAs. You will handle incoming requests via phone and email, document information, troubleshoot with product knowledge, and maintain knowledge bases to improve resolution times while delivering excellent customer service.

Applicants should have strong communication skills and a customer-focused mindset; there may be