Providing Tier 1 customer support, the fully remote Client Experience Specialist will assist clients in resolving issues through online portals, phone, and chat while ensuring comprehensive documentation of client interactions. Key responsibilities Provide Tier 1 customer support and troubleshoot client issues effectively Respond promptly and professionally to client inquiries via multiple communication channels Document client issues and resolutions comprehensively to ensure transparency and clarity Required qualifications 1-2 years of customer service experience, preferably in the payroll industry College experience with a degree strongly preferred Familiarity with Xero and QuickBooks is a plus Ability to manage multiple tasks simultaneously in a fast-paced environment Strong interpersonal skills with a focus on client satisfaction and support
Client Experience Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.