Judi Health in New York, NY seeks a Manager of Client Experience Resolution & Optimization (CERO) to lead intake, triage, and resolution of client impacting issues within Client Services. This role establishes governance for intake workflows, ensures issues are validated and routed, and drives end-to-end improvements in the client experience.
The incumbent will partner across the organization to streamline processes, reduce manual work, and coach the CERO Analyst to deliver consistent,
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