Client Experience Leader: Enterprise Strategy & Growth

HDR is seeking a seasoned Client Experience Director to shape and drive the enterprise-wide client experience strategy in the US, coordinating with business groups, operations, marketing, and project delivery. The role translates client insights into actionable strategy and fosters a client-centered culture across HDR.

With a focus on loyalty, retention, and long-term growth, this position requires strong leadership, change management, and performance measurement across a globally matrixed