Judi Health in Charlotte, NC is seeking a Manager of Client Experience Resolution & Optimization (CERO) to lead intake, triage, and resolution of client-impacting issues within Client Services. You will establish governance for intake workflows, ensure accurate validation and routing, and drive end-to-end client experience improvements.
You will coach the CERO Analyst and partner with cross-functional teams to simplify workflows, reduce manual work, and monitor key performance indicators.
#J-18808-Ljbffr