To support a growing Customer Success team, the full-time SmartCare Client Engagement Partner will manage a portfolio of clients, ensuring timely support and service delivery while building strong relationships in a remote environment. Key responsibilities Serve as the primary contact for SmartCare clients, conducting regular check-ins and addressing concerns Coordinate service requests and manage client monthly service hours, ensuring engagements remain within scope Provide status updates and maintain documentation of client discussions and action items Required qualifications 2+ years of experience in Customer Success, Client Services, or a similar client-facing role Experience supporting clients in an HCM, HRIS, Payroll, or SaaS environment Strong customer service mindset with the ability to build long-term client relationships Proficiency in CRM systems, ticketing platforms, or project management tools Self-motivated with strong problem-solving skills and the ability to work independently in a remote setting