Human8 is at an inflection point. Demand for deep consumer insight is accelerating, and our clients need a trusted partner who can navigate complexity, unlock new stakeholders, and translate data into decisions. The Client Consulting Lead is the engine behind some of our most strategically important accounts; simultaneously protecting and growing existing relationships while relentlessly working to open new doors within and beyond the current Decision Making Unit (DMU). This is a role for someone that goes beyond maintaining the status quo and digs deeper to develop meaningful client relationships.
Department: Client Teams
Location: US
Key Responsibilities
Growth, DMU Expansion & New Business
- Maintains a clear account plan for every account: identify white space, engage untapped decision-makers, and convert cold introductions into warm relationships that generate incremental revenue.
- Actively support and lead proposals for new business — bringing commercial creativity, industry fluency, and persuasive storytelling.
- Provide real-time strategic counsel to clients and internal delivery teams, keeping projects on track and adding value beyond the brief.
- Manage a set of accounts with responsibility for ensuring deliverables address client needs, add value and suggest future potential work.
- Build account growth plans that set 12-month revenue trajectories, demonstrating progress rigorously and adapting when markets or client priorities shift.
- Identify cross-sell and upsell opportunities with precision, matching the right Human8 capabilities to real client pain points rather than generic solutions.
- Own the discipline and effectiveness of your pipeline to ensure forecast accuracy based on well-qualified opportunities and thoughtful solutions.
AI-Powered Ways of Working
- Help clients understand how AI-enhanced insight can transform decision-making, positioning Human8 as a forward-thinking partner—not a legacy vendor.
- Champion the intelligent use of AI across your workflow, from accelerating research synthesis to enriching presentations and sharpening strategic recommendations.
- Stay ahead of emerging AI capabilities relevant to our industry, share knowledge with peers, and constructively challenge existing processes when better approaches emerge.
- Apply critical thinking to AI outputs - knowing when to trust the model and when to dig deeper.
Future-Minded Transformation Leadership
- Approach ambiguity with a solution-first mindset: when processes break, markets shift, or client needs evolve unexpectedly, you see opportunity, not obstacle.
- Lead project teams with energy and purpose, coaching members toward best-in-class delivery and modeling high-performance behaviors.
- Share knowledge generously—bring your expertise in research, industry, and client management into team forums to raise the collective bar.
- Offer constructive, specific guidance to project managers and colleagues navigating complexity. You are a resource, not just a reviewer.
Skills, Knowledge And Expertise
- A degree in a related field is beneficial, but we equally value demonstrable, equivalent experience. We welcome candidates from diverse educational backgrounds.
- 10+ years of relevant experience, including at least 6 years in consulting, insights, or a client-facing strategic role.
- Proven examples of DMU expansion and/or net-new client acquisition.
- Demonstrated experience using AI tools in a professional context (e.g., research, synthesis, presentations, workflow automation).
- Proven ability to grow accounts through new stakeholder engagement, strong relationship building, and compelling proposals.
- Skilled across the full commercial cycle, from identifying opportunities and mapping DMUs to writing and presenting proposals, closing, and delivering.
- A track record of winning new business, both through account expansion and new client acquisition, with measurable revenue results.
- Proactive in adopting AI tools while applying sound judgment; comfortable articulating both the value and limits of AI to clients in a credible, practical way.
- Curious, forward-looking, and thrives in ambiguity with resilience, energy, and a solutions-first approach to change.
- Clear, direct, and collaborative; builds alignment and momentum across teams and stakeholders.
- A trusted advisor to senior clients, with a deep understanding of their business and a consistent focus on delivering impact and identifying opportunities.
- Highly collaborative, with a commitment to quality, follow-through, and building lasting partnerships.