Client Communications Specialist

Supporting client communications in a hybrid work environment, the Client Communications Specialist will manage client requests, track communications, and coordinate operational tasks across various business units while ensuring timely and accurate responses. Key Responsibilities Monitor and manage client communication inboxes, distributing requests and tracking responses for timely completion Serve as a point of contact for client communications, managing loan-level inquiries and operational matters Coordinate client surveys and information requests, ensuring accurate responses are compiled and submitted on time Required Qualifications Associate Degree or equivalent professional experience Proficiency in Microsoft Office products and client sites, including Tempo and BKFS/ICE Prior knowledge of foreclosure processes Ability to maintain confidentiality and exercise discretion with sensitive information Experience in managing high-volume communications and prioritizing tasks in a fast-paced environment