Client Care Representative

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Providing an Exceptional Employee Experience

At Access One, our people have defined us from the beginning, and they continue to do so today. Our team is made up of the finest in the industry, and we take pride in our reputation for unmatched client care. Each employee is a vital asset to our team, and together our staff is the driving force behind our success. You’ll work alongside people with a positive attitude who are empowered to make a difference and collaborate.

As we’ve grown over the years, we’ve maintained a small company feel with a relaxed and fun family atmosphere. We are always looking to grow our hybrid workforce with talented, hard‑working individuals who share our passion for delivering an exceptional client experience, enjoy a challenge and thrive in a collaborative work environment.

Benefits of Working at Access One

Access One offers our employees what larger companies cannot — the opportunity for your ideas to be heard and the ability to contribute in a meaningful way. We provide hands‑on learning and career development opportunities to help you excel.

Just a Few of our Perks and Benefits!

Benefits and job perks make a huge difference. At Access One, we believe benefits are a vital piece of the total value proposition and part of what makes Access One a great place to work!

Medical, Dental, Vision, & Life Insurance Benefits

401K Program with Company Match

Comprehensive benefits including financial planning

Vacation and Time Off Benefits

Smart‑Casual Dress Environment

Dress for your role and always put your best foot forward

Professional Growth Opportunities

Development and growth through continual learning

Relax at company events, gym membership incentives

Culture & Diversity

Recognition of accomplishments, large & small

Volunteer and Donation Opportunities

The ability help improve our community

Ready To Join The Access One Team?

If you’re interested in becoming an Access One team member, please check out our current openings below.

Position: Client Care Representative

Location: Chicago, IL

Job Id: 455

# of Openings: 1

Client Care Representative

Access One is a business technology services and communications provider, dedicated to world‑class technologies and an award‑winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve in tandem with their business. Our custom‑tailored solutions can be delivered modularly or as a complete, end‑to‑end service, providing an unrivaled level of accountability for our clients’ communications, managed IT and cloud‑based services. Access One’s services give businesses back their time and increase their productivity. Our clients’ success is our success.

What You Will Do

This position is responsible for providing phone‑based customer support to Access One’s existing customer base. Client Care Representatives will assist customers with account inquiries, facilitate move, add, and change orders, and open trouble tickets. In addition, Client Care Representatives are responsible for Tier I troubleshooting for VOIP services, VoIP changes, online chats, inbound email communications, and Lucent and Metaswitch updates.

Responsibilities

• Answer telephone inquiries, online chats and emails from customers in a timely and professional manner
• Provide quality service to Access One customers by responding to customer needs and inquiries, and initiating the resolution of problems in specific areas. May partner with other department staff to resolve issues
• Perform data entry into the appropriate systems to document customer complaints and steps taken to address issues
• Correspond with customers and other company departments to obtain facts regarding customer inquiries/complaints
• Help to create customer loyalty by providing courteous, efficient, and effective service to all Access One customers and continuously look for opportunities to improve our overall customer service
• Tier I troubleshooting for VOIP services
• Conduct VOIP changes in Metaswitch (Network Switch)
• Provide trouble ticket status upon request of the customer
• Ensure follow‑up with customers on all requests and concerns

Who You Are

• Bachelor’s degree preferred
• Customer Service, Call Center, and/or Telecom experience is highly desirable
• Ability to manage difficult or emotional customer situations, respond promptly to customer needs and solicit customer feedback to improve service
• Ability to learn quickly and adapt to changing environments
• Excellent communication skills are required. Reps must be able to write and speak clearly and informatively. Must be able to listen and get clarification when needed, and respond well to questions
• A commitment to teamwork is necessary, as is the ability to balance team and individual responsibilities. Contribute to building a positive team, build morale and commitment to goals and objectives
• Ability to prioritize, use time efficiently and manage competing demands while still meeting deadlines
• Demonstrate accuracy, thoroughness and attention to detail. Look for ways to improve and promote quality
• Proficiency in the Microsoft Suite
• Scheduling flexibility to cover shifts while peers are utilizing PTO

Salary & Benefits

• Salary Range: $20.00 - $23.00/hour DOE
• Compr ehensive benefits: health, dental, vision
• Matching 401k, PTO

Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local la ws.

At Access One, you get to help people. You get to help businesses run better and more securely. You get to make a difference in the lives of our clients. And you do so in a way that is fulfilling, personally and professionally.

Meet The Team That Supports Your Technology Needs

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