Client Care Representative

Serving as the central connection between customers and internal teams, the full-time Client Care Representative will manage customer inquiries, coordinate field engineers, and maintain accurate records while working remotely in the USA. Key responsibilities Provide responsive support to customers via phone and email, ensuring a professional experience Coordinate and schedule field engineers for onsite visits, gathering necessary information for successful service delivery Maintain confidentiality of customer records and support tickets while managing requests from intake to resolution Required qualifications Strong organizational skills with the ability to manage multiple projects simultaneously Proficiency in Microsoft Office applications Experience using CRM or customer management systems is desired A combination of education, training, and relevant experience in customer service or administrative support Critical thinking skills with the ability to adapt to new situations and learn on the job