To support a growing client base, the part-time Client Care Assistant will manage inbound and outbound calls, assist clients with appointment inquiries, and convert leads into scheduled appointments while maintaining a positive demeanor in a remote environment. Key responsibilities Quickly answer inbound calls from clients and prospects regarding appointment inquiries and product requests Perform outbound calls to leads and existing clients, utilizing persuasive communication techniques to convert calls into appointments Handle client SMS, email responses, and website chat, while adhering to defined processes and maintaining confidentiality Required qualifications High school diploma or equivalent required Customer service experience required Strong de-escalation skills required Ability to work quickly, efficiently, and independently Willingness to learn new computer programs and processes