Client Care Assistant

To support a growing team, the part-time Client Care Assistant will manage inbound and outbound client communications, schedule appointments, and maintain a positive customer experience in a fully remote environment. Key responsibilities Quickly answer inbound calls and perform outbound calls to clients and prospects regarding appointment inquiries and product requests Utilize sales skills to convert calls into qualified appointments while maintaining a friendly and efficient demeanor Handle client SMS, email responses, and website chat, while adhering to company policies and maintaining confidentiality Required qualifications High school diploma or equivalent required Customer service experience is essential Strong de-escalation skills required Ability to work independently and efficiently in a fast-paced environment Willingness to learn new computer programs and processes