Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Client Onboarding- Payment/Merchant Services in Charlotte NC (Hybrid).
Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Client Onboarding Specialist – Payment/Merchant Services
Location, Charlotte NC Hybrid
Term: 12 months contract to hire
The Merchant Services Operations Group is seeking a Quality Control & Account Boarding Specialist to support onboarding operations, add locations, regulatory support, and contract management.
Required Skills & Experience
- Experience in merchant services, payments, and client onboarding.
Ideal candidates will have:
- High-touch, relationship-driven role — not transactional
- Focus on merchant/payments + client-facing experience
- Client facing - selling POS systems at banks or similar
- Experience with merchant onboarding and account/product setup.
- Understanding of credit card processing rails and merchant-facing operations.
- Exposure to FIS / CyberSource is a plus
- Ability to understand Level 3 data, chargeback processes, and client documentation (KYC).
- High degree of professionalism with strong communication skills
- Detail-oriented with excellent problem-solving and process improvement skills.
- Ability to work under tight deadlines in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with account boarding systems a plus.
What You Will Be Doing
- Support our Merchant Services Onboarding team.
- CRM Systems
- Set up merchant payment gateways & invoicing solutions
- Manage client relationships (internal + external)
- Escalate issues when needed
- Project & operations management
- Work closely with internal teams: Treasury, Sales, Product
- Help develop and implement the 100% QC process for location additions to improve accuracy and efficiency.
- Monitor account boarding workflows and suggest process improvements to enhance speed and accuracy.
Key Responsibilities:
- Team responsibilities:
- Help merchants get paid via payment gateways or invoicing solutions.
- Work with both internal teams (Treasury, Sales, product teams) and external third parties (FIS, CyberSource).
- Role is heavy on client interaction
- Communicate to peers to ensure understanding of errors and proper process for remediation
- Monitor account boarding workflows and recommend process improvements to enhance speed and accuracy.
- Work closely with leadership to provide updates on quality trends, escalations, and headcount discussions.
Why Join Us?
- Fast-track hiring process – interviews happening immediately!
- Manager is focused on hiring candidates to bring them on Full Time. (Contract-to-hire).
- Opportunity to shape and improve account boarding processes within a leading Merchant Services Operations team.
- Work closely with leadership in a high-visibility role.
Client Boarding Specialist -Merchant Services in Charlotte Metro at Motion Recruitment Partners LLC
This position is listed as contract and hybrid. It was posted 6 days ago.