To support a growing mental health practice, the full-time Client Billing Support Specialist will troubleshoot and resolve issues for clients and therapists, assist with platform education, and advocate for user needs in a remote environment. Key responsibilities: Troubleshoot and resolve client and therapist issues via phone and live chat Identify root causes of problems and collaborate with product teams for platform improvements Provide customer service and education on the Grow Therapy platform to clients and therapists Required qualifications: One year of experience with insurance across multiple commercial and government payors Strong knowledge of medical terminology, including ICD-10 and CPT codes, preferably in mental health Experience working with Claim MD or Availity, verifying benefits and reading EOBs Ability to work independently and adapt to changing priorities in a remote setting Bonus points for bilingual candidates, preferably in Spanish
Client Billing Support Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.