As a core member of the Benefits Onboarding team, the contract Onboarding Advocate will work remotely to oversee the benefits onboarding process, guide customers through health benefits enrollment, and ensure a smooth experience while managing multiple priorities. Key responsibilities Oversee the entire benefits onboarding process, collaborating with cross-functional teams for timely delivery Provide expertise in healthcare and benefits enrollment through written and verbal communication with customers Manage customer inquiries and escalations, offering guidance and support throughout their benefits journey Required qualifications 2+ years of client-facing experience Empathetic and customer-centric attitude Self-motivated and comfortable working collaboratively and autonomously Ability to work throughout seasonal peaks Experience with Salesforce and other technology platforms