Assisting clients' employees with benefit plan inquiries, the full-time California Licensed Client Advocate will manage incoming communications, resolve issues, and support account management efforts in a remote environment. Key responsibilities Assist clients and employees with benefit-related questions, including claims resolution and physician referrals Complete annual benchmark and employee survey reports, and coordinate client events such as health fairs Serve as the direct point of contact for employee inquiries, working collaboratively with the internal team Required qualifications Bachelor's Degree required Valid California Life and Health license required within 90 days Previous experience in insurance or employee benefits preferred Proficiency in Microsoft Office, particularly Excel Strong mathematical and analytical skills