Client Advocate

• Resolve client issues through phone, chat, and email in a fast-paced environment.
• Provide excellent support by conducting investigations, clear communications, and quick resolutions.
• Troubleshoot and perform in-depth investigations to determine root causes and next steps.

Qualifications:

• 3+ years in technical support or client-facing roles, ideally in SaaS.
• Basic understanding of core web components.
• Exceptional attention to detail and time-management.
• Strong communication and active listening skills.

Preferred Skills:

• Experience with LMS/E-Learning platforms.
• Technical documentation experience.
• Familiarity with Zendesk, MSSQL, Jira, Confluence.
• Fully remote-first work with flexible arrangements.
• Comprehensive health and wellness benefits including retirement savings and bonus plans.
• New hire equipment allowance and monthly flex allowance.
• Career growth opportunities and employee-driven DE&I programs.

Absorb Software

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through innovative learning solutions. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative, open culture with a focus on growth and DE&I.