Resolve client issues through phone, chat, and email in a fast-paced environment. Provide excellent support by conducting investigations, clear communications, and quick resolutions. Troubleshoot and perform in-depth investigations to determine root causes and next steps. Qualifications: 3+ years in technical support or client-facing roles, ideally in SaaS. Basic understanding of core web components. Exceptional attention to detail and time-management. Strong communication and active listening skills. Preferred Skills: Experience with LMS/E-Learning platforms. Technical documentation experience. Familiarity with Zendesk, MSSQL, Jira, Confluence. Fully remote-first work with flexible arrangements. Comprehensive health and wellness benefits including retirement savings and bonus plans. New hire equipment allowance and monthly flex allowance. Career growth opportunities and employee-driven DE&I programs. Absorb Software Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through innovative learning solutions. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative, open culture with a focus on growth and DE&I. #J-18808-Ljbffr
Client Advocate (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.