Client Advisor

CLIENT ADVISOR - Woodbury Common Premium Outlets, New York

As a Client Advisor, you will be responsible for delivering an exceptional client experience while embodying the brand's values and standards. You will play a key role in driving sales performance, building long-term client relationships, and contributing to the success of a newly established luxury retail environment.

The ideal candidate is passionate about luxury fashion, demonstrates strong commercial awareness, and possesses outstanding clienteling and CRM skills.

Key Responsibilities

• Deliver an elevated and personalized luxury shopping experience.
• Achieve individual and store sales goals through proactive selling techniques.
• Build, develop, and maintain a loyal client portfolio through effective clienteling activities.
• Utilize CRM tools to capture customer information and create meaningful follow-up opportunities.
• Develop long-term relationships with local and international clientele.
• Demonstrate comprehensive product knowledge and effectively communicate brand heritage and craftsmanship.
• Support store operations, merchandising activities, and inventory management.
• Collaborate with team members to ensure the highest level of customer service and store presentation.
• Act as a true brand ambassador both in-store and during client outreach activities.

Requirements

• Previous experience within luxury, premium fashion, accessories, jewelry, beauty, or high-end retail environments.
• Strong clienteling mindset with a proven ability to build and retain customer relationships.
• Experience using CRM systems and customer database management tools.
• Excellent communication and interpersonal skills.
• Sales-driven attitude with a passion for exceeding targets.
• Ability to work in a fast-paced and multicultural environment.
• Availability to work a flexible retail schedule, including weekends and holidays.
• Full availability to work on a 5-days-out-of-7 schedule.
• English fluency required; additional languages are considered a plus.

Compensation & Benefits

• Competitive base salary: $55,000 - $60,000 per year
• Attractive performance-based bonus (MBO)
• Comprehensive medical insurance with 80% employer contribution
• Employee merchandise discount
• Uniform allowance
• Career growth opportunities within an internationally renowned luxury brand
• Opportunity to be part of an exciting new store opening project

If you are passionate about luxury retail and enjoy creating memorable client experiences, we would love to hear from you.

Apply now and become part of an exciting new chapter in luxury retail.